![]() Please refer to this article to see steps on how you can print regular paychecks or Advice of Deposit forms: Print your paychecks in QuickBooks Desktop. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.Give a brief description of your issue about the error and click the Search button.From the search icon, type Contact Support.They have the tools to further investigate the root cause of the error. However, if the issue persists, I suggest contacting our QuickBooks Desktop Support Team. You can follow the steps shared above on how to perform the process. To fix this issue, I suggest making sure that the QuickBooks Workforce option is turned on. That's why your employees can't access their paychecks and W-2s online. Take care always.Īs mentioned by my colleague KlentB above, the reason for the error about the employer changing access to Workforce could be the status of QuickBooks Workforce has been turned off in the Payroll Cloud Services. For more details about the steps, please see this article: How to change the user id or email address for QuickBooks Workforce.įeel free to get back here in the Community if you have more questions about managing your Workforce account. To keep your Workforce info up-to-date, you can modify them anytime. Choose Start a Message, and then follow the onscreen prompts to proceed.Click the Search for Something else button then type your concern in the Ask us anything box like " Some employees can't access Workforce.".On the pop-up screen, choose Contact us.Open your QuickBooks Desktop, and then click the Help menu.When you're ready, here's how to proceed: Before diving in, please review our support hours guide to ensure they can assist you on time. This way, they can check your account in a secure space and investigate further the root cause of this issue. If the issue persists, I recommend getting in touch with our payroll support team. Also, you can reinvite your affected employees and have them accept it. I can provide other steps and info to ensure you can get past this Workforce error, using a private browser and clearing your cache didn't still work, I suggest using another supported browser instead. Recover your account when you can't sign inĪs always, I'm just a post away if you have any other concerns or follow-up questions.How to change the user id or email address for QuickBooks Workforce.Simply click the X mark to reactivate the employee.Īdditionally, here are some articles that you share with your employees to help them manage their QuickBooks Workforce account:.(An X mark will show beside the employee name if it's inactive). Go to the Employees tab, then select All Employees from the drop-down menu.If the status of those employees is inactive, their accounts won't be able to establish a connection with QuickBooks Workforce. Under QuickBooks Workforce, toggle the status to ON, then select Save.Īlternatively, we can go to the Employee Center to check the profile of your employees.Choose Manage Payroll Cloud Services. ( If you don't see this option, please update your QuickBooks Desktop to the latest release.).Select Employees from the top menu bar. ![]() To isolate this issue, let's make sure that the QuickBooks Workforce option is turned on. It could be that the status of QuickBooks Workforce has been turned off in the Payroll Cloud Services that's why your employees can't access their paychecks and W-2s online. I can help you in fixing this issue, Sangreal Smith.
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